A more modern, web-based system with more self-service options that let you take action on your claim directly from the online portal. On your portal, you will be able to see the documents for your claim (for example: Notices of Determination).
The new online system launched on June 8, 2021.
What Has Changed?
The new system will require you to login using a username and password.
- If you do not already have a username and password that you use to login to the UC portal, you will set one up when you apply for benefits.
- If you have a username and password, but you get an error message when you try to log in, you will need to reset your password.
Importantly, if you have any issues logging into the new site, you can still file through the automated telephone system using your SSN and PIN (Toll-free English 888-255-4728, Español 877-888-8104).
Find out more information about logging in to your UC portal.
If you do not see your current active claim on the claim summary page, you can find it on the claim drop down menu at the top left side of the claim summary page.
For some claimants, the system is incorrectly defaulting to show an older unemployment claim or an ineligible claim.
Unlike the old UC system, the new UC system may prompt you to file a new UC application. It will do this if it sees that you have enough wages in the base year to qualify for a new claim. If you are prompted to file a new application, you must do so. This is different than how BYE was handled in the old UC system.
However, if you have not worked and earned 6x your current weekly benefit rate, you will not be eligible for a new claim even if the system assigns you a new rate.
After a certain period of time, the Department cannot automatically take your current benefits to repay an overpayment (this is called a “statute of collections”). If the new system has information about an old overpayment like this, it will ask you to voluntarily pay it back using some of your weekly benefits.
You do not have to pay anything. If you do not have the financial means at this time to pay down the old overpayment, you can select an amount of “0.”