The New UC System

The New UC System

The Pennsylvania Department of Labor and Industry is upgrading the technology it uses to run the unemployment compensation program

The new system will impact claimants on UC and PEUC

The Department of Labor and Industry has been working on the new system for several years. It will replace Pennsylvania’s outdated computer system and will provide a lot of helpful features for claimants. We understand, and share concerns, about this happening in the midst of the pandemic when many claimants still have claim issues the Department has not yet fixed. We hope this website will help make this transition smoother for all claimants.

The new system will be available on June 8, 2021. But there are some changes happening before that.

No one will be able to file biweekly claims between June 3 and June 8. That means everyone should file on May 30, June 1, or June 2 to claim the previous week(s). You should file even if you filed the week before and are not scheduled to file until June 6.

You will be able to file again on June 8 using the new online system. The automated telephone filing system will be available again on June 10.

Yes. Unlike before, you will no longer use your PIN and SSN to file online. Instead, you will use a username and password. The username is called a Keystone ID. You may already have one, since Keystone IDs are also used by CareerLink and Compass, along with other state websites.

If you do not have a Keystone ID, you will be able to set one up on June 8 using the new UC website. If you have a Keystone ID but cannot remember the password, there will be a password reset option on the website. If you have a Keystone ID but do not remember the username, you can retrieve it through email — however, if that does not work, you can also call the UC Service Center and they will know your Keystone ID and provide it to you.

You will file online at https://benefits.uc.pa.gov/.

It is really important to set your “notification preference” in your contact information to “internal message with email notification.” This way, you will get an email every time a new message is sent to your portal. Otherwise, you may miss new messages or new determinations that have short appeal deadlines.

If you have any issues with the new system after it launches on June 8, you can always still file using the automated telephone system, which only requires your SSN and PIN. That system will be available again on June 10, at 888-255-4728 (English) or 877-888-8104 (Spanish).

Want to know what new features will be available on the system?

We’ve created a resource that tells you all about the changes on the new system, and you can also sign up for a workshop with the Department of Labor and Industry.

News and Alerts

Are you experiencing problems with the new system? We’ve created a resource with any and all updates we have about the new system.

Questions about the new UC system?

We have a page of frequently asked questions about the new system.