Are you having trouble with your UC claim?
There are few ways that you can get help with your UC claim.
UC representatives are now available for in-person assistance at your local PA CareerLink®️ office. You must schedule an appointment ahead of time by calling your local PA CareerLink®️ office or visiting the office in-person. If you go to your local PA CareerLink®️ without scheduling an appointment, you will not be assisted. If you are unable to go to your PA CareerLink®️ office in-person, you may be able to schedule a virtual meeting with a UC representative.
Things to know before you make your appointment:
1. The UC representative is only available at PA CareerLink®️ offices on Mondays and Tuesdays. If there is a holiday on a Monday, then they will be at the PA CareerLink®️ offices on Wednesdays and Thursdays that week.
2. If needed, the UC representative has access to a language interpreter to help claimants who do not speak English.
3. Many claimants have already scheduled appointments at their local PA CareerLink®️ office. This means that the earliest appointment may not be until a few weeks in the future.
1. A valid ID
- If you do not have a valid ID, you will need to bring two secondary documents (birth certificate, voter ID card, W-2 or other tax record, financial institution documents (account statement, loan document, etc.). Vehicle registration/title). One of them needs to show your full social security number.
2. Your social security card
- If you do not have your social security card, you will need to bring one secondary document (birth certificate, voter ID card, W-2 or other tax record, financial institution documents (account statement, loan document, etc.). Vehicle registration/title). It must have your social security number on it.
If you made an appointment for help with a UC issue that is not ID.me, you will need to bring a valid ID.
If you changed your name or address but it has not been updated on your documents, you will need to bring proof of the change (like a marriage license or lease agreement).
The UC Service Center Hotline (888-313-7284) is open Monday – Friday from 8:00 am – 4:00 pm. We recommend calling them Wednesday – Friday when the phone lines are not as busy.
If you need ASL interpretation, call the videophone services number at 717-704-8474 on Wednesday from 8:00 am – 12:00 pm or Friday from 12:00 pm – 4:00 pm.
Staff at state representatives’ and senators’ offices can contact the Department of Labor and Industry on your behalf to check the status of your claim.
You can find your state representative and senator using this search tool.