PUA Disqualifications for Identity Verification

PUA Disqualifications for Identity Verification

Some claimants may receive determinations disqualifying them from their PUA benefits because they have not verified their identity.

The notice will say "you did not verify your identity as directed to secure benefits."

You might get this disqualification even if you already received all of your PUA benefits, and an overpayment will be assessed against you. 

Take action to protect your benefits!

How do I know if I have a disqualifying determination?

Check your PUA dashboard. You should receive a copy of the determination in the mail. You may or may not get an email about the determination. 

Why is this happening?

There are two possible reasons: 

  1. You were unable to use ID.Me to verify your identity or PUA does not know that you successfully verified your identity through ID.Me. 
  2. You uploaded identity documents in your dashboard, but PUA did not approve them.

How do I protect my benefits?

Step 1: File an appeal 

Everyone who gets a disqualifying determination can and should file an appeal. The determination explains how to file. You can also find instructions on how to file an appeal on this page.

The determination says you have 15 days to appeal. This is wrong; you have 21 days to appeal. But don’t take any chances. Appeal as soon as possible! Then follow steps 2 or 3.

Step 2: Try to verify your identity with ID.Me

If you received an ID.Me link from PUA in a message asking you to verify your identity and you have not used it, use it now. If you are able to complete your identity verification with ID.Me, go to Step 3. If you were not able to complete your identity verification with ID.Me, go to Step 4.

Step 3: Send PUA your evidence that ID.Me already verified you

If you already have an email from ID.Me confirming that you verified your identity send it to [email protected] In the subject line, write “Verifying identity for PUA.” Include your PUA claim number in the email if you can. 

If you do not have an email from ID.Me, but you can see that you are verified when you login to your ID.Me account, take a screenshot of the check mark and email that to [email protected] with the subject line “Verifying identity for PUA.” Include your PUA claim number in the email if you can.

Example of Verification Checkmark in ID.Me Portal

Screenshot of ID.Me verification confirmation. A rectangle with a green background on the top half that says "Verified Identity". Below with a white background it says "Verified Identity: Verified April 9 2021

Step 4: Go to a PA CareerLink®️ for help with verifying your identity 

If you have not been able to use ID.Me or get PUA to approve the documents that you uploaded, you can get help at your local PA CareerLink®️.

Call PA CareerLink®️ for an appointment or go online and make an appointment with your local CareerLink®️ office. When you go to your appointment, you will need to bring the following documents: 

  • Social Security card
  • Driver’s License, State ID, Military ID, Passport or Passport Cards, or Permanent Resident Card

If the names on these documents do not match, you must provide a copy of a marriage certificate or any applicable court documents to explain why the names on the ID and Social Security card do not match. If you do not have these documents, click here for a list of additional identity documents that you can bring to the CareerLink®️ office.

During your appointment, the PA CareerLink®️ staff member will go through a form with you about your identity information that they will submit to the UC Service Center. They will also have you sign a form titled “UC Claimant Identity Verification Request for Documentation” and submit that form, along with copies of your ID documents to the UC Service Center.   

All of these forms will be reviewed and approved or denied by UC Service Center staff. Only UC Service Center staff can approve or deny your identity verification. The PA CareerLink®️ staff can only assist with submitting identity verification documents if you cannot verify through D.Me.

Try to do this within 21 days after receiving the disqualification notice. 

Please note that PA CareerLink®️ staff are not able to answer specific questions about your PUA claim.

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